Refund policy

Return & Refund Policy

All products in our store are made to order and custom-printed specifically for you. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.

Damaged or defective items

If you receive a damaged or defective product, please contact us within 30 days of receiving your order at diederick@vanestrading.com Include your order number and a photo of the issue. We will arrange a free replacement or issue a refund, depending on the situation.

Wrong item received

If you received the wrong item, please contact us within 30 days and we will make it right at no extra cost to you.

Lost orders

If your order has not arrived within the expected delivery window, please contact us within 30 days of the estimated delivery date and we will investigate and send a replacement if necessary.

Incorrect address

Please make sure your shipping address is correct when placing your order. We are not responsible for orders delivered to an incorrectly entered address. A new order will need to be placed at your expense.

Color variations

Please be aware that slight color variations between your screen and the printed product are normal due to differences in monitor calibration and the printing process. These variations are not considered defects.

For any questions, please reach out to us at diederick@vanestrading.com

EU Right of Withdrawal (European Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (EU Directive 2011/83/EU — Consumer Rights Directive).

Exception for personalised products: Please note that the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalised. Because all our products are custom-printed specifically for you, they are exempt from the standard 14-day return right under Article 16(c) of the Consumer Rights Directive.

If your order is damaged, defective, or incorrect upon arrival, you remain fully protected under EU consumer law and we will resolve the issue at no cost to you. Please contact us at diederick@vanestrading.com within 30 days of receiving your order.